Picture of PPP Design
PPP Design
Website Link

Authors  Contributors

PPP Design

Creating Customers that Expect A Lot!

10/31/2017

 

Why would you want to create customers with high expectations? That’s an easy question to answer when you consider why they expect so much. Customers typically expect more from businesses that have given them more.

 This is a good thing! Where can your customers turn for that little bit extra you are willing to give them? You can determine what the “extra” is that your business offers. Very few businesses are willing to expend the extra effort that creates expectant customers. So they turn to you.

 How do you create the quality expectant customer? Each business has to define this for itself, but a few items are universal. The first is going the extra mile for your customers, once you and your customer have established that win-win situation; you take it a step further and surpass their expectations. This may mean calling after a sale to verify if a customer is happy with their purchase. You might offer free set up as well as free delivery. Whatever the “extra” is should be easily recognized by your customer as something extra.

 Timely customer service is a must. A quick response to problems and or questions places you at the forefront of customer service. An early response to an email or phone call will pleasantly surprise most customers.

Be a problem solver. You should respond quickly to problems or questions regarding your products and services and also try to help when a problem isn't necessarily related to your business. Sometimes a friendly gesture creates life long customers.

 And finally, an enthusiastic response to every issue whether it is pre sale, during delivery or post sale will help build the type of lasting relationship with your customers that every business works toward. Give your customers more than your competition and they end up expecting more than your competition will give.




RSS Feed Link


Tags:   expectations | customers | extra | win-win situation | customer service | enthusiastic response | competition  

Comments Policy Comment Policy
Comments Policy Close

Comments should be viewed as a conversation between two people. Please consider this an interactive discussion and act civilly.

All comments will be approved by a moderator. Although we would like to post every comment submitted immediately, site safety and our family friendly theme does not allow it.

Comments considered or deemed to be obscene, vulgar, cruel, pointless, embarrassing or harmful to this site, in poor taste, accusatory, flames, personal attacks, duplicates or spam will be edited or deleted.

This site is the final arbiter of whether or not a post falls in to one of the above categories. Whether or not a post or comment is displayed will be at our sole discretion and will not be limited by the previous description(s).

Please do not repeat posts, post comments under another persons name or post comments under multiple names. Any of these may cause you to be banned from future posts.

A valid email address is required to post comments, they will not be publicly displayed, published, shared or sold to a third party. Your email address may be used by the moderator to contact you privately.

Please avoid offensive, crude or innapropriate words, terms and descriptions in your comments, this blog intends to be family friendly.

Please do not post comments that detract from the general theme of the blog post and other comments, these can disrupt the "flow" of discussion and may not be approved.

The individual or organization authoring a given blog post may or may not be available to respond to your comments.
The moderator may or may not forward comments to the blog author.
The blog Author may add a response to the blog comments, reply to comments by email or may not be available to respond at all.
Please do not be offended if there is no response to a blog comment, all posted comments should add to the general discussion and not focus on personal questions. Personal questions should be directed to the blog author or you may use our contact form to contact the moderator directly.

Any and all comments posted to this blog are the sole responsibility of the person posting the comments. The blog owner, moderator, author or administrator are responsible for their own posts and comments and cannot be held liable for others comments.

When submitting a comment on this blog, you agree that any comments and content is your own, and to hold this site, and any representatives harmless from any and all repercussions, damages, or liability.

Please refrain from posting personal or private information such as your email, real address, phone number etc., this type of information may be removed from a comment or the comment may not be approved for display. For your protection, never share this type of information in  a comment.

If you feel copyrighted material has been used in a comment or blog post on this blog please use our contact form to notify us and we will  review the information then respond by removing the material in question, responding in a timely fashion or both. We respect the rights of others and will not knowingly display material copyrighted by others.

All blog posts are Copyright of this site or the respective Authors.
Copyright © 2012- 2017  PPP Design  All rights reserved.
Close


Comment:Email address will not be displayed
*Name: 
*Email: 
Website:  Format:http;//www.sitename.com
Comment:
*Enter Verification Code: 20499

* Required
All comments will be reviewed before being displayed. See the comment policy on the right side panel.