Once again, another dose of friendly web design banter.
PPP Design
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November, 2023 Edition
Girl Christmas
Turn Negatives into Positives
We have all had an unsatisfied customer for one reason or another. Often, this is due to no fault of our own. Perhaps a supplier let you down, or a manufacturer changed its quality without letting you know. Regardless of the situation, we must turn these problems to our advantage.

We can accomplish this with a desire to provide service above and beyond expectations. Everyone makes mistakes, and your customers don't expect you to be perfect. They do, however, expect you to stand behind what you sell.

Do not view Customer complaints negatively. Instead, consider the complaint as an opportunity to win them over. Look at it as a chance to display your professionalism, execute at the highest level, and perform to the best of your ability. Do not be afraid to show off a little. Not negatively or obnoxiously, but show off by flexing your customer service muscles.

The customer has offered you an opportunity to demonstrate that you will come through for them. Shock them! Offer them service beyond what they expect, establish yourself as a problem solver, and your customer will be grateful for the effort and often become an even more loyal purchaser.

It isn't always possible to salvage a customer relationship. When a relationship is beyond saving, do your best not to aggravate the situation. Return the customer's money if possible. Refer the customer to another provider. Do what you can to make the customer's transition from you as painless as possible. While separation is never ideal, it is better than continuing down a path that makes no sense for you or your customer.

Make sure your customer knows how important they are to you. Quality customer service will help eliminate negative feelings and promote your brand reputation.
What's New

Check out the latest blog post:

What I Learned from Cinderella
November 2023 Marketing Edge Blog Post

Safe Holidays

Smile  Just For Grins  Smile
  • This "killing them with kindness" thing is taking way to long.
  • Someone called me crazy the other day...I almost got down off my Unicorn and slapped them.
  • I love the look on the hardware store guys face when I ask if he thinks the ceiling fans will hold my weight.
  • As I walk through the valley of the Shadow of Death, I remind myself that you can't always trust Google Maps.
  • Let's all take a moment to be thankful that I don't own a taser.
  • Keep your marriage fresh by writing each other love notes like "I considered smothering you with a pillow last night but didn't."
  • Some people are as useless as the g in lasagna.
  • Do people still run away with the circus? Asking for a friend.
  • It is a scientific fact. The universe is made up of protons, neutrons, electrons, and morons.
  • I have a recurring dream One of my kids unplugs my life support so they can charge their phone.
Monthly Tip

Microsoft PowerToys

Microsoft PowerToys for Windows is a set of free utilities to help you tune and streamline your Windows experience. The intent of PowerToys is to improve your life by enhancing your work flow.

"PowerRename" allows you to batch-rename files such as photos or documents. "Image Resizer" helps you easily resize images for emails, etc. "Always On Top" keeps an app or window focused on top of others while you work.

Check out the FancyZones PowerToy if you are a multitasker. FancyZones gives you control over windows sizes and positions on your desktop.

There are currently 16 Microsoft Powertoys. Microsoft currently plans to continue updating PowerToys as new utilities become available.

Download Microsoft PowerToys

Denison Links
Mobile friendly Area Website Directory, Recipe Database, and Family Resource Links

Monarch Country
Highlights, Scores, Schedules and More..

Marketing Edge Blog
Marketing tips and Commentary

What I Learned from Cinderella
November 2023 Marketing Edge Blog Post

Microsoft PowerToys
Free Microsoft utilities to enhance your workflow.

What happened on that day?

Six animal games and an app.

Earthly Mission
Earthly oddities from the perspective of an alien.

PPP Design
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