Picture of PPP Design
PPP Design
Website Link

Authors  Contributors

PPP Design

How Do You Deal with Adversity?

01/29/2016

The way you or your company deals with adversity may be your single most telling trait. The way we deal with adversity often exposes our true self and the way our business deals with a negative event often shows the world how competent and professional we really are.

Is there a universally correct way to deal with a crisis? Probably not. There are however a few characteristics that should be adhered to when dealing with any adverse event. 

First and foremost be honest and accept responsibility for whatever part you or your company played in the event. It may be tempting to hedge your bets or sugar coat things but avoid this at all costs. Tell the truth in a manner that softens the blow as much as possible. State the facts and be up front about what you or your business will do to deal with or rectify the situation. Even the hint of deception may irreparably damage your reputation and any hope of a future relationship with the offended party.

Does being right absolve you of the responsibility to fix the problem? Absolutely not. Remember, the customer is always right. In the 1990's Intel had a flaw in its Pentium processors that affected only a few people doing advanced calculations but public perception became such an issue that it began to damage the chip making giants reputation.  Andrew Grove Co-founder and CEO of Intel at the time immediately stated the facts regarding the issue but the media sensationalized the flaw. Intel spent hundreds of millions of dollars replacing chips so consumers would feel more secure. Intel eventually earned a spot on Fortune Magazines list of most admired companies.

Respond quickly to adversity. Once a problem is recognized respond quickly and like Intel did in the nineties, do whatever it takes to resolve the issue. Avoid shortcuts or taking the easy way out of a complicated situation. Address problems directly, the way a company deals with problems is often used by the public to determine the character of a company. Businesses do not have hearts but the people who run them do and that is what the public relies on. Addressing public perception is tricky at best so be careful. A business should respond promptly to any problem but it is important to consider all action carefully and determine if the response has any long term ramifications.

Stand by your word and be flexible. It is easy as business types to view events through the warped lens of ownership. We are so used to "the way things work here" that we often have a distorted view of our business and how we are perceived.  Andrew Grove Co-founder and former CEO of Intel stated that at the time of the nineties chip crisis he still viewed the company as a startup even though it had sales in the billions by that point. The public perception of a company is the only one that truly matters.

Developing strategies in advance of an adverse event can help reduce the impact of such events. Who will deal with adverse events? Who will be the press liaison? What is the first step to resolve an adverse issue? Small business owners can address these questions by looking in the mirror, but it is still important that employees understand where to go and what to do in the time of a business crisis.

The character and integrity of a person is often revealed under the spotlight of adversity, whether the reflection is a dingy gray or a dazzling white is completely up to us.




RSS Feed Link


Tags:   adversity | competent | professional | crisis | responsibility | honest | public perception | character | integrity  

Comments Policy Comment Policy
Comments Policy Close

Comments should be viewed as a conversation between two people. Please consider this an interactive discussion and act civilly.

All comments will be approved by a moderator. Although we would like to post every comment submitted immediately, site safety and our family friendly theme does not allow it.

Comments considered or deemed to be obscene, vulgar, cruel, pointless, embarrassing or harmful to this site, in poor taste, accusatory, flames, personal attacks, duplicates or spam will be edited or deleted.

This site is the final arbiter of whether or not a post falls in to one of the above categories. Whether or not a post or comment is displayed will be at our sole discretion and will not be limited by the previous description(s).

Please do not repeat posts, post comments under another persons name or post comments under multiple names. Any of these may cause you to be banned from future posts.

A valid email address is required to post comments, they will not be publicly displayed, published, shared or sold to a third party. Your email address may be used by the moderator to contact you privately.

Please avoid offensive, crude or innapropriate words, terms and descriptions in your comments, this blog intends to be family friendly.

Please do not post comments that detract from the general theme of the blog post and other comments, these can disrupt the "flow" of discussion and may not be approved.

The individual or organization authoring a given blog post may or may not be available to respond to your comments.
The moderator may or may not forward comments to the blog author.
The blog Author may add a response to the blog comments, reply to comments by email or may not be available to respond at all.
Please do not be offended if there is no response to a blog comment, all posted comments should add to the general discussion and not focus on personal questions. Personal questions should be directed to the blog author or you may use our contact form to contact the moderator directly.

Any and all comments posted to this blog are the sole responsibility of the person posting the comments. The blog owner, moderator, author or administrator are responsible for their own posts and comments and cannot be held liable for others comments.

When submitting a comment on this blog, you agree that any comments and content is your own, and to hold this site, and any representatives harmless from any and all repercussions, damages, or liability.

Please refrain from posting personal or private information such as your email, real address, phone number etc., this type of information may be removed from a comment or the comment may not be approved for display. For your protection, never share this type of information in  a comment.

If you feel copyrighted material has been used in a comment or blog post on this blog please use our contact form to notify us and we will  review the information then respond by removing the material in question, responding in a timely fashion or both. We respect the rights of others and will not knowingly display material copyrighted by others.

All blog posts are Copyright of this site or the respective Authors.
Copyright © 2012- 2016  PPP Design  All rights reserved.
Close


Comment:Email address will not be displayed
*Name: 
*Email: 
Website:  Format:http;//www.sitename.com
Comment:
*Enter Verification Code: 55940

* Required
All comments will be reviewed before being displayed. See the comment policy on the right side panel.