Picture of PPP Design
PPP Design
Website Link

Authors  Contributors

PPP Design

Trust and Respect

03/31/2015

If you could have anything you wanted, what would it be? Would it be a million dollars, a new home, that new car? How about the trust and respect of your customers? That doesn't seem like much to ask. But those who have been in business for a long time will tell you it is not as easy as it seems.

Like the million dollars, or the new home, trust and respect are earned over the long term, they don't simply occur because we wish for them. These are earned by working hard each day to become a better business owner than we were the day before. Our customers expect us to be trustworthy and respectful to them but most keep a wary eye on newcomers to make sure they fulfill that expectation.

Five keys to building the trust and respect of our customers.

1. Always do what we say we will do. Simple - not always. There are times when we miscalculate and a project costs more than we thought it would. Our customers shouldn't bear the burden of our mistakes. Complete the job at the price offered in the original bid and we build both trust and respect.

2. Complete projects on time. We have all been in situations where a customer doesn't provide all the information or supplies necessary to complete a job within the time allotted. However, a project should never be completed past deadline when we had everything necessary to execute on time.

3. Don't over hype! We have all lost sales to people that pitch with a ball that is to slippery to hit. Don't give in to the temptation to promise better results than you know or believe your product can deliver. Nothing damages trust more than high expectations and poor results.

4. Deliver more than they expect. Go the extra mile; provide service that goes beyond your customers expectations. Respond to complaints or problems quickly and make sure your customer is satisfied. Many businesses have flourished simply by delivering more than their customers expect.

5. Be honest about what it takes to create what a customer needs. If you are a website designer, don't settle for an email link if your customer needs an online form.  Deliver whatever is necessary to accomplish the goals of each customer. Be innovative, bold and creative. That is half of the fun of being in business anyway.

Customers have high expectations, but if their expectations aren't met trust and respect will fall away like a new home with a bad foundation. A product or service that meets customer expectations helps build the strong foundation necessary to support your business for years to come.




RSS Feed Link


Tags:   trust | respect | products | services | business | deliver | strong foundation  

Comments Policy Comment Policy
Comments Policy Close

Comments should be viewed as a conversation between two people. Please consider this an interactive discussion and act civilly.

All comments will be approved by a moderator. Although we would like to post every comment submitted immediately, site safety and our family friendly theme does not allow it.

Comments considered or deemed to be obscene, vulgar, cruel, pointless, embarrassing or harmful to this site, in poor taste, accusatory, flames, personal attacks, duplicates or spam will be edited or deleted.

This site is the final arbiter of whether or not a post falls in to one of the above categories. Whether or not a post or comment is displayed will be at our sole discretion and will not be limited by the previous description(s).

Please do not repeat posts, post comments under another persons name or post comments under multiple names. Any of these may cause you to be banned from future posts.

A valid email address is required to post comments, they will not be publicly displayed, published, shared or sold to a third party. Your email address may be used by the moderator to contact you privately.

Please avoid offensive, crude or innapropriate words, terms and descriptions in your comments, this blog intends to be family friendly.

Please do not post comments that detract from the general theme of the blog post and other comments, these can disrupt the "flow" of discussion and may not be approved.

The individual or organization authoring a given blog post may or may not be available to respond to your comments.
The moderator may or may not forward comments to the blog author.
The blog Author may add a response to the blog comments, reply to comments by email or may not be available to respond at all.
Please do not be offended if there is no response to a blog comment, all posted comments should add to the general discussion and not focus on personal questions. Personal questions should be directed to the blog author or you may use our contact form to contact the moderator directly.

Any and all comments posted to this blog are the sole responsibility of the person posting the comments. The blog owner, moderator, author or administrator are responsible for their own posts and comments and cannot be held liable for others comments.

When submitting a comment on this blog, you agree that any comments and content is your own, and to hold this site, and any representatives harmless from any and all repercussions, damages, or liability.

Please refrain from posting personal or private information such as your email, real address, phone number etc., this type of information may be removed from a comment or the comment may not be approved for display. For your protection, never share this type of information in  a comment.

If you feel copyrighted material has been used in a comment or blog post on this blog please use our contact form to notify us and we will  review the information then respond by removing the material in question, responding in a timely fashion or both. We respect the rights of others and will not knowingly display material copyrighted by others.

All blog posts are Copyright of this site or the respective Authors.
Copyright © 2012- 2015  PPP Design  All rights reserved.
Close


Comment:Email address will not be displayed
*Name: 
*Email: 
Website:  Format:http;//www.sitename.com
Comment:
*Enter Verification Code: 30444

* Required
All comments will be reviewed before being displayed. See the comment policy on the right side panel.