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January, 2021 Edition
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Making Difficult Conversations Easier

We have all had difficult conversations with customers, suppliers, friends, and even family members. Regardless of the issue, there are ways to make the process easier. Here are a few tips to minimize problems when faced with a difficult conversation.

Deal with issues as soon as possible.
Be proactive if you see an issue, deal with it as soon as possible. You will make a good impression and solve the problem earlier.

Set a time and location.
Both parties should be aware that a difficult conversation will be taking place. Setting a time assures that no one is surprised by the discussion. A private location makes certain others do not overhear the conversation.

Sit down, don't stand.
Studies show that standing during potential confrontation may increase tension. Sitting makes both people comfortable and promotes a more casual atmosphere.

Be specific, focus on issues, not the person.
Being specific lends credibility to your position. Address the problem, not the person. Avoiding personal statements like, "You did not do that correctly." avoids the likelihood that someone will get defensive.

Document the meeting.
Taking notes of the meeting protects both individuals from future misunderstandings. Referencing meeting notes months or even years later may remind the parties involved of the nature of the meeting.

These tips may lead to more transparent conversations and help avoid confrontation.


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Check out the latest blog post:

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We would like to welcome Ztraps to the PPP Design family. Ztraps feature the standards the trapping industry enjoys. The new Ztraps website is responsive and displays patented traps that are leaders in their industry. An online store is available so you can shop at home.

Visit Ztraps online to find out more.

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  • The 100m butterfly at the Olympics is not as scary as it sounds.
  • The guy hammering on my neighbors roof called me a paranoid little weirdo... in Morse code.
  • The most exciting thing about being an adult is never knowing what part of your body is going to hurt the next day.
  • The quickest way to sober up during a night out is to pat your pockets and not feel your phone.
  • I had a crazy dream that I weighed less than a thousandth of a gram. I was like, 0mg!
  • I've been on so many blind dates, I should get a free dog.
  • What's the difference between a politician and a flying pig? The letter F.
  • Most of my daily exercise is the result of shrugging.
  • I told my psychiatrist that I've been hearing voices. He told me that I don't have a psychiatrist.
  • No man has ever won a game of "Notice anything different about me?"
  • If you eat cake fast enough, Your FitBit will think you are walking!
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Are You Helping Someone Take Over the World?
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