What's New ?
Three Steps to Make Your Website a
Customer Service Tool
Each and every
contact that we have with a customer makes an impression. It doesn't matter
whether the contact is in person, via the phone, or through our website. Our
customers expect and deserve quality service. Personal service is, or should be,
second nature for any business. Customer service delivered over the phone can be
trickier, but common courtesy, and following through on customer questions
solves most phone service problems.
But how do we
deliver quality customer service via our website?
First and foremost we must focus the content of
our website toward answering questions our visitors may have. Think like a
customer. It is all too easy to provide all of the details that we want our
customers to know, without answering the questions that are most important to
Second, we must be sure our customers can find
our website. The use of a memorable domain name ensures that our customers will
be able to remember the URL to our website when they need it. Proper search
engine optimization tactics help make sure that people can find our website when
Third, and perhaps most important is
responsiveness. When a customer makes an inquiry through our website we must
respond promptly and professionally. A delayed or less than professional
response can leave an undesired impression.
If we approach our
website with a step by step approach we can utilize it as a front-line customer
Happy New Year!
Just for Grins
That Is Not Punny!
1. "Doctor, there's a patient on line 1 that says he's
invisible" "Well, tell him I can't see him right now."
R.I.P boiled water. You will be mist.
3. A cop just knocked
on my door and told me that my dogs were chasing people on bikes. My dogs don't
even own bikes...
Atheists can't solve exponential equations because they don't believe in higher
My girlfriend said, "I want to break up, You
act too much like a detective." "Good idea," I replied. "We can cover more
ground that way."
With great reflexes comes great response ability.
7. Three conspiracy theorists walk into a
bar. You can't tell me that's just a coincidence!
buddy set me up on a blind date & said, "Heads up, she's expecting a baby." I
felt like an idiot sitting in the bar wearing a diaper.
My new girlfriend works at the Zoo. I think she is a keeper.
Popular Google request: How to disable autocorrect in wife?
Links of Interest
Area Website Directory, Recipe Database, Family Resource Links, and E-Minder
Highlights, Scores, Schedules and More..
Marketing Edge Blog
Marketing tips and Commentary
The Secret of the Self Made Man or Woman
December 2018 Marketing
Edge Blog Post
Free Messaging App
Small Space Tips and Project Ideas
The Most Viral Images on the Internet Sorted by
Viber is a free messaging app that allows for
audio and video calls, group chats, Instant Voice and video messages, and
expressive stickers (think emojis). Viber is available on ios, Android, Windows,
Mac, and Linux.
Viber using end to end encryption which secures your
calls and messages between parties. Viber cannot see calls or messages. You can
verify who you are chatting with by exchanging secret keys if you wish.
You can create communities (think group chat) with unlimited members and admin
control. Stay in touch by sending Text, photos, video, and more. Chat extensions
allow you to share video, music, and webpages right in your chats.
Check out Viber on Their
Visit PPP Design
If you would rather not receive this
newsletter please click the link below to unsubscribe, you will be removed from
our mailing list immediately.