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What's New ?
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Sometimes You Have To Ask
When is the last
time you asked a customer, “What can we do to better to serve you?” or “How can
we offer a better buying experience.” The question isn’t as important as the
intent behind asking it. Many of us forget at times what drives our business. It
is, and always will be our customers. Genuinely caring about what our customers
want may be the single most important trait of a successful businessman or
woman.
The easiest way to determine what your customers
want is to ask them. Don’t ask a question because it sounds good; ask a question
because you truly want to find out how your business can better serve your
customers. People are quick to spot someone who is posturing for a sale or
saying whatever they think may sound good at the time.
Formulate your
questions carefully. If you ask an open-ended question like, “how can we
improve?” You may set yourself up for expectations you simply cannot meet. A
customer may suggest an improvement that is far beyond the ability of the
business to deliver. Once the customer makes the suggestion their expectation
that you will try to address the issue is heightened. Notice the example
questions above relate to specific areas, the buying experience, and service.
Ask several customers so you can determine if
there is a consensus regarding the areas your business can work on.
Do not try to explain away a
response by telling a customer why you cannot, should not, or won’t be
implementing any changes they may suggest. Listen, and listen carefully to every
response. Remember, these are the people that make your business successful,
everything they say is important.
If a customer
request or suggestion poses a challenge let the customer know you will look into
the matter. If you later determine that the issue cannot be overcome, you can
let the customer know the reasons why at a later date. This not only gives you
time to consider the issue but it also provides you with an opportunity to
prepare your explanation so it is reasonable and well thought out.
We are taught at a
young age to ask if we want something. I don’t think it is out of line to expect
us to ask our customers questions if we want their business. |
Wing's Repair & Towing
Wing's Repair & Towing, Inc. in
Avoca, IA has a new responsive website. Information regarding their truck
repair, towing services and truck wash are all available on the new site.
Visit Wing's
Repair & Towing online and view their gallery to see some of their work.
Quick Tip
We all know that search engines care a lot
about how many people click on a given search result. But did you know that they
pay even more attention to how long people stay on a site once they arrive? The
time spent on a website is known as dwell time. The average dwell time for a top
ten Google search result is 3 minutes and 10 seconds. Once someone arrives at
one of these top ten ranked sites they spend an average of 3:10 on that site
before they bounce.
This makes sense when you consider that if someone
sticks around they probably find the content relevant and valuable.
Click throughs (search result clicked on) are still very important as search
engines index sites higher if they are getting a high click through rate. This
means it is important that our page titles and descriptions make sense and
attract attention.
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Just for Grins
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From the Mind of Demetri Martin |
1. I was on the street. This guy waved to me, and he came up to
me and said, I'm sorry, I thought you were someone else. And I said, I am.
2.
If I had a bookstore, I would make all the mystery novels hard to find.
3.
I think one of the most groundbreaking inventions of all time is the jackhammer.
4.
One time, I was riding the escalator and I tripped. I fell down the stairs for
an hour and a half.
5. When you
have a fat friend, there are no see-saws… only catapults.
6. Whenever I'm on my computer, I don't
type 'lol'. I type 'lqtm' - laugh quietly to myself. It's more honest.
7. I bought a dictionary, and the first thing I did was
look up dictionary… it said “you’re a jerk.”
8. Saying 'I'm
sorry' is the same as saying, ' I apologize.' Except at a funeral.
9.
I wanna make a jigsaw puzzle that's 40,000 pieces, and when you finish it, it
says 'go outside.'
10. The easiest time to add insult to
injury is when you're signing somebody's cast. |
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Links of Interest |
Monthly Tip |
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Denison Links
Area Website Directory, Recipe Database, Family Resource Links, and E-Minder
Monarch Country
Highlights, Scores, Schedules and More..
Marketing Edge Blog
Marketing tips and Commentary
Are You Being Misspelled?
September 2018 Marketing
Edge Blog Post
FreeFileSync
Open Source software
that helps you synchronize and compare files and folders
Wing's Repair &
Towing
Wing's Repair & Towing, Inc. has
a new responsive website.
Arbitrary Awards
Arbitrary awards that you can print and hang
on your wall or present as a gift.
Sell Me Something Weird
or Confusing
This site directs you to
some of the strangest things for sale on EBay.
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FreeFileSync
FreeFileSync is a free Open Source software
that helps you synchronize and compare files and folders for Windows, Linux and
Mac OS X. It is designed to save you time setting up and running data backups
and synchronization jobs.
Synchronize and compare folders on your network
share, local disks, and USB drives.
You can use FreeFileSync to
synchronize mobile devices via MTP (Media Transfer Protocol often found on
Android, iPhone, tablet, digital cameras, etc.)
FreeFileSync allows you
to manage versions and keep a history of deleted/updated files and Include and
exclude files via filter.
You can use FreeFileSync to analyze two
folders, compare any differences (even at a binary level) and synchronize one
folder with another.
View the FAQ and video tutorials on their website to
get started.
Visit FreeFileSync to
find out more. |
Contact:
PPP Design
Visit PPP Design
Online
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